3.1 How can I modify or delete instance configuration, project configuration, problem type configuration, field configuration, field value configuration and workflow configuration when two JIRA systems synchronizing data?

Owned by 李毅(Bruce)
Last updated: Mar 06, 2024 by 秦凡
6 min read

  1. The trouble of modifying or deleting instance configurations

Note: Taking the deletion of instance configuration as an example, the modification operation is similar

Trouble scenario:

In the "Instance Configuration" page, click the "Delete" button and a following screen will pop up. As shown in Figure 1 below:

 

 

Click "Confirm" and prompt "It is now synchronizing and cannot be deleted!". As shown in Figure 2 below:

 

 

Solution steps:

Step 1: In the "Project Configuration" page, select the instance name(as shown in Figure 1 above) and query the corresponding project configurations (as shown in Figure 3 below).

 

 

Step 2: Turn off the synchronization switch of all project configurations (as shown in Figure 4 below) so that you can delete the instance configuration which you want.

 

 

 

  1. The trouble of modifying or deleting project configurations

Note: Taking the modification of project configuration as an example, the deletion operation is similar.

Additional note: The deletion operation can only be performed when the synchronization switch of project configuration is closed.

Trouble scenario:

In the "Project Configuration" page, click the "Edit" button and the following screen will pop up.As shown in Figure 5 below:

 

 

Click "Confirm" and prompt "It is now synchronizing and cannot be modified!". As shown in Figure 6 below:

 

 

Solution steps:

Step 1: Find the project configuration that needs to be edited in the "Project Configuration" page. As shown in Figure 7 below:

 

 

Step 2: Turn off the synchronization switch (as shown in Figure 8 below) so that you can edit the project configuration which you want.

 

 

  1. The trouble of editing or deleting issue type configuration

Note: Taking the deletion of issue type configuration as an example, the modification operation is similar.

Trouble scenario:

In the "Issue Type Configuration" page, click the "Delete" button and following screen will pop up. As shown in Figure 9 below:

 

Click "Confirm" and prompt "It is now synchronizing and cannot be deleted!". As shown in Figure 10 below:

 

 

Solution steps:

Step 1: Confirm the issue type configuration that needs to be deleted belong to which project configuration record.(as shown in Figure 11 below, remember the local/target project).

 

 

Step 2: In the "Project Configuration" page, enter the local/target project (as shown in Figure 11 above) in the search box to find the corresponding project configuration (as shown in Figure 12 below).

 

 

 

Step 3: Turn off the synchronization switch (as shown in Figure 13 below) so that you can delete the issue type configuration which you want.

 

 

 

Trouble scenario:

In the "Field configuration" page, click the "Delete" button and following screen will pop up. As shown in Figure 14 below:

 

 

Click "Confirm" and prompt "It is now synchronizing and cannot be deleted!". As shown in Figure 15 below:

 

 

Solution steps:

Step 1: Confirm the field configuration that needs to be deleted belong to which project configuration record.(as shown in Figure 16 below, remember the local/target project).

 

Step 2: In the "Project Configuration" page, enter the local/target project (as shown in Figure 17 above) in the search box to find the corresponding project configuration (as shown in Figure 17 below).

 

Step 3: Turn off the synchronization switch (as shown in Figure 18 below) so that you can delete the field configuration which you want.

 

 

Trouble scenario:

In the "Field configuration" page, click the "Value mapping" button and following screen will pop up. As shown in Figure 19 below:

 

 

Click the "Delete" button and following screen will pop up. As shown in Figure 20 below:

 

 

Click "Confirm" and prompt "It is now synchronizing and cannot be deleted!". As shown in Figure 21 below:

 

 

Solution steps:

Step 1: Confirm the field value configuration that needs to be deleted belong to which project configuration record.(as shown in Figure 22 below, remember the local/target project).

 

 

Step 2: In the "Project Configuration" page, enter the local/target project (as shown in Figure 22 above) in the search box to find the corresponding project configuration (as shown in Figure 23 below).

Step 3: Turn off the synchronization switch (as shown in Figure 24 below) so that you can delete the field value configuration which you want.

 

Trouble scenario:

In the "Workflow Configuration" page, click the "Delete" button and following screen will pop up. As shown in Figure 25 below:

 

 

Click "Confirm" and prompt "It is now synchronizing and cannot be deleted!". As shown in Figure 26 below:

 

 

Solution steps:

Step 1: Confirm the workflow configuration that needs to be deleted belong to which project configuration record.(as shown in Figure 27 below, remember the local/target project).

 

 

Step 2: In the "Project Configuration" page, enter the local/target project (as shown in Figure 28 above) in the search box to find the corresponding project configuration (as shown in Figure 28 below).

 

 

Step 3: Turn off the synchronization switch (as shown in Figure 29 below) so that you can delete the workflow configuration which you want.