{"xsrfToken":"e98f324867d69beaba72ce2589a45445124b35ff_lout","branding":{"id":"12","key":"das","name":"DragonSoft Application Support","portalBaseUrl":"/servicedesk/customer/portal/12","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/12/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d9b00d","headerLinkHoverBGColor":"#d9b00d","headerBadgeColor":"#d9b00d"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the DragonAgile Help Center","sharedPortalName":"DragonAgile Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the DragonAgile Help Center","sharedPortalName":"DragonAgile Help Center","localeDisplayName":"English (United States)"},"zh-CN":{"localeDisplayName":"Chinese (China)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#132bd7","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"12","key":"das","projectId":11101,"serviceDeskId":12,"name":"DragonSoft Application Support","description":"<p>Welcome! You can raise a DragonSoft Application Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/12","onlyPortal":false,"reqTypes":[{"id":"261","name":"Apps for Confluence","descriptionHtml":"","callToAction":"Apps for Confluence","introHtml":"","icon":11129,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11129","groups":[73],"key":""},{"id":"258","name":"Apps for Jira","descriptionHtml":"","callToAction":"Apps for Jira","introHtml":"","icon":11130,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11130","groups":[73],"key":""},{"id":"152","name":"General Questions/Feedback","descriptionHtml":"","callToAction":"General Questions/Feedback","introHtml":"<p>Have a question or want to give feedback?</p>","icon":11051,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11051","groups":[43],"key":""},{"id":"141","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":11030,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11030","groups":[],"key":""},{"id":"146","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11052,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11052","groups":[],"key":""},{"id":"135","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":11032,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[],"key":""},{"id":"136","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":11034,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11034","groups":[],"key":""},{"id":"134","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":11051,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11051","groups":[],"key":""},{"id":"147","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":11031,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11031","groups":[],"key":""},{"id":"140","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":11059,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11059","groups":[],"key":""},{"id":"148","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":11068,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11068","groups":[],"key":""},{"id":"145","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"<p>If you'd like to request a desk phone, get one here.</p>","icon":11026,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11026","groups":[],"key":""},{"id":"139","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":11054,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11054","groups":[],"key":""},{"id":"138","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":11064,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11064","groups":[],"key":""},{"id":"144","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":11035,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11035","groups":[],"key":""},{"id":"143","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":11039,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11039","groups":[],"key":""},{"id":"142","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":11037,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11037","groups":[],"key":""},{"id":"137","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":11066,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11066","groups":[],"key":""},{"id":"150","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":11063,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11063","groups":[],"key":""},{"id":"149","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":11070,"iconUrl":"https://dragonsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11070","groups":[],"key":""}],"reqGroups":[{"id":73,"name":"DragonSoft App Support"},{"id":43,"name":"General Support"}],"orderMapping":{"73":[258,261],"43":[152],"38":[134,137,139,141,145,148],"39":[134,141,143,144,147],"40":[135,136,137,138,139,140],"41":[142,148,149],"42":[143,148,150]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1bf5cd05-cef6-3c1a-bf5f-cc4df50dc600","appLinkName":"System Confluence","appLinkUrl":"https://dragonsoft.atlassian.net/wiki","spaceKey":"DAS","spaceName":"DragonSoft Application Support","spaceUrl":"https://dragonsoft.atlassian.net/wiki/spaces/DAS","isServer":false},"labels":[],"projectKey":"DAS","serviceDeskId":12,"kbLinkDomainURLs":["https://dragonsoft.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":12,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DAS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ODI2MWJmZC1hZmI0LTQ3YzYtOTdlMi05YTgwNTkyNWYyMjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMTAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ5NjM3NDcsIm5iZiI6MTczNDk2MjU0N30.hFXLm4YwvfwezzgabgRLUEaoQxS7W-QGMxTZiLO4q6Q","targetCollection":"upload-project-11101","endpointUrl":"https://api.media.atlassian.com","clientId":"58261bfd-afb4-47c6-97e2-9a805925f223","tokenDurationInMins":20}},"sharedPortal":{"name":"DragonAgile Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://dragonsoft.atlassian.net/wiki","kbLinkDomainURLs":["https://dragonsoft.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}