A list of service desk request types

 Overview

Click on the item you want to view and go to the project details page, which contains two main features：

1. Mode switch 

2. Request creation. (Universal mode, required approval mode)

Function introduction

• Click to switch left and right through the group

  At this point, you can choose to change to “Need approval”  pattern 

•  Universal mode

  In general mode, the following modules are included, and click on the module to create the requested content of this module

 Next, create a request using the IT Help module as an example:

（1）  IT help

 Click on "IT Help" to fill in the appropriate content.

 Attention： Items with the "Red Asterisk" flag are required，The rear triangle is out of the open state by default.

The triangle after an item that is not required is the closing status by default.

 Click Create to go to the request details page to display the data and project information that the user has filled in.

At the bottom of the details page, you can comment (activity log) content.

  Click the 'Send' and the comment simply appears on the page.

  The following module procedures are consistent with the "IT Help" module, which is presented here only on the page.

（2）  Computer support.

 The page is as follows:

（3） Purchase under $100.

The page is as follows:

（4）  Employee exit.

The page is as follows:

（5）  New employees.

The page is as follows:

• Approval mode is required.

 Similar to the generic mode, the following modules are included in the approval mode，Click on the module，You can also create requests for this module.

（1）  Travel requests. 

  Click on the “Travel requests” , fill in the appropriate content.

 Attention： Items with the "Red Asterisk" flag are required，The rear triangle is out of the open state by default.

  The triangle after an item that is not required is the closing status by default.

 The approver is an optional item, if you need to fill in, click the approver, select, enter the data, you can find out the information of the person that can be approved, the list click selection.

 Click "Create",Go to the request details page to display the data and project information that the user has filled in.

 The following module procedures are consistent with the “Travel requests” module, which is presented here only on the page.

（2）   Purchase over $100.