Data Security and Privacy Policy
Overview:
Protecting your information and data security is a high priority for us. DragonSoft adheres to a strict policy for ensuring the security and privacy of your data, in particular your personally identifiable information (such as full name, address, e-mail address, and/or other identifiable information, collectively such personally identifiable information “Personal Data”).
DragonSoft provides a number of software products that are available on the Atlassian Marketplace for you to use with your Atlassian products. We strive to providing user friendly apps that you can use to enhance your Atlassian products as well as we provide numerous support services to make your usage more pleasant.
DragonSoft provides hosted services (“Cloud Apps”) for Atlassian Cloud Products. The Apps are delivered through the Atlassian Connect App framework (“Atlassian Connect”) or Atlassian Forge App framework (“Atlassian Forge”). Cloud Apps can be identified by the “Cloud” category in the corresponding Atlassian Marketplace listing.
DragonSoft also provides downloadable products (“Data Center Apps”) for Atlassian Data Center Products, which are installed on the client’s IT-systems. Data Center Apps can be identified by the “Data Center” category in the corresponding Atlassian Marketplace listing.
This Data Security and Privacy Policy will provide you details on the collecting and use of information collected by us from our apps and our support services.
Information Collected:
The following personal information may be collected and processed by us:
Information provided when purchasing our services:
Name
Email Address
Address
Phone Number
Information provided when purchasing our product or licence:
When purchasing our products or licences, Atlassian will provide us with basic information such as:
Name
Email
Licence details
For more information visit Atlassian Privacy Policy
Information you provide through our service support:
When using our support services such as raising a support ticket, you will be asked to provide contact information and licence details for us to further aid you and contact you.
When using our support you may be asked to take screenshots of your Atlassian products in which these screenshots may have confidential information.
Our Data Center Apps will not store your personal information from your Atlassian product’s local instance.
All data created or collected by you within your Atlassian product will be stored in said product and will not be accessed by us.
Our Cloud Apps delivered through the Atlassian Forge App framework (“Atlassian Forge”):
Our Cloud Apps delivered through the Atlassian Forge App framework (“Atlassian Forge”) do not store Customer Data locally, but store Customer Data in the corresponding Atlassian Cloud Product. The Atlassian Cloud Product Security Statement can be found here.
Our Cloud Apps delivered through the Atlassian Connect App framework (“Atlassian Connect”):
Data Storage
Account Data: Our Cloud Apps delivered through the Atlassian Connect App framework (“Atlassian Connect”) store data provided and generated by Atlassian, that are required for license validation, contract administration and communication with the customer instance. This includes for example AddOnKey, ProductType, ClientKey, BaseUrl, ServiceEntitlementNumber, SharedSecret, OauthClientId. Installation Metadata is deleted at the latest 6 months after the customer unsubscribed from the service (see below section “Ending Subscriptions”). Please note that DragonSoft does not store this data out of ‘free choice’ but as a general technical requirement for any Atlassian Cloud App to function.
Real-time Error Tracking Data: Our Cloud Apps delivered through the Atlassian Connect App framework (“Atlassian Connect”) track errors of our Cloud Apps' resources executed in the end users' browsers in real-time. This includes for example AddOnKey, ClientKey, BaseUrl, anonymized TrackingID, error messages and information about the environment such as browser type, browser version and operating system. It is exclusively used in order to improve our service.
Our Cloud App delivered through the Atlassian Connect App framework (“Atlassian Connect”) stores data created with and for the Cloud App and stored within the Cloud App by customer using its user interface. This includes the configuration of datasources, queries, templates and converters and metadata managed by the Cloud App. Customer Uploaded Data is deleted at the latest 6 months after the customer unsubscribed from the service (see below section "Ending Subscriptions").
Data Location
San Francisco, USA.
Access to Customer Data
Only authorized DragonSoft employees and subcontractors from our support and development teams have access to Customer Data. Such subcontractors are contractually bound to the same data security and privacy standards that apply to us.
Subcontractors
Salesforce, Inc., San Francisco, USA: Our Cloud Apps delivered through the Atlassian Connect App framework (“Atlassian Connect”) are hosted on Heroku Web Services cloud services in the USA. The Salesforce privacy statement can be found here.
Atlassian Corporation Plc, London, UK: We use Jira Service Management from Atlassian for the creation, tracking and administration of support tickets. The Atlassian privacy statement can be found here.
Collection and use of data:
We will collect your information for the following reasons:
Communicate with you
We will ask for contact information to use to contact you as well as communicate with you while using our services to help to get the support you need.
Any confidential information that may be passed through communication within our support services will stay confidential and will not be used for company research or benefits.
To keep internal data records.
For statistics and for logging progress.
We are always trying to improve our services to be more beneficial for you. To accomplish this task we will collect and store how you use our services and what services you use more than others to help us improve our support.
To provide marketing updates for our products.
We may occasionally email you about product updates as well as advertise any new products that may be available.
Disclosing of Information:
All information collected is for internal use only and will not be disclosed to other suppliers or vendors. The data collected is for communication purposes as well as for creating company statistic and will not be disclosed outside of the company.
Keeping of Information:
We will be keeping information pertaining to contact info for record to communicate with you through our services. Information pertaining to the use of our services will be kept and used for analysis within the company. Any information regarding any issues will be logged by the company for future reference. Any other personal information you may offer will not be kept after the duration of the use of the service.
Information gathered by other sites:
When using our services, you may encounter content or services offered by other 3rd party supplier. By clicking on or navigating to such services, the terms of use and privacy policies for those 3rd party suppliers are in effect. We strongly recommend familiarizing yourself with their privacy policies and terms of use before providing information. We will not be monitoring any actions performed while using these services or viewing their content. We will not be be collecting information on usage of these services or on the content viewed.
Data Protection:
To protect your data we will not disclose your information to outside sources. The information will be used internally and stored within company resources.
Ending Subscriptions:
If you choose to end your subscription your personal data and information will be removed 6 months after the subscription end date.
Changes to Policy:
If any changes are made to our privacy policy we will notify you.